Complaints Procedure

Eve Accountants aims to provide high quality services which meet the high standards we set ourselves and meet the needs of our clients. We believe that we achieve this most of the time; if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of any reason you are not satisfied with your dealings with the organisation.

If you are not happy with Eve Accountants, please tell us .

If you are unhappy about any service we offer, please speak to the relevant staff member, manager or Director.   

If you are unhappy with one of our team members, we believe it is best to tell him or her directly as quite often the team will value feedback even if it is regarding something they could do better. If you feel this is difficult or inappropriate then speak to someone else in the team.

We will try to resolve the problem immediately.  When the matter is more complicated we will give you at least an initial response within five working days.

If you would like to make a written complaint because you are not satisfied with our response or wish to raise the matter more formally, please write to the Managing Partner Abdul Hussain.  If your complaint is about Abdul Hussain, then please write to Stacey Regan.

All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.